Sunday, November 10, 2019
Spring exam
First Line Managers ââ¬â supervise people who perform non-managerial duties Middle Managers ââ¬â oversee the work of large departments or divisions Top Managers ââ¬â guide the performance of the organization as a whole or of one of its major parts Governance ââ¬â is the oversight of top management by a board of directors or a board of trustees Accountability ââ¬â is the requirement so show performance results too supervisor The upside-Down Pyramid ââ¬â view puts customers at the top of the organization by being served by workers who are supported by the managers below them Social Capital ââ¬â Is the capacity to attract support and help from others In order to get things done. Emotional Intelligence ââ¬â Is the ability to manage ourselves and our relationships effectively Conceptual Skill ââ¬â Is the ability to think analytically and solve complex problems 1 . Self-Awareness ? understanding moods and emotions 2. Self-Regulation ââ¬â thinking bef ore acting; controlling disruptive impulses 3. Motivation ââ¬â working hard and persevering 4. Empathy ââ¬â understanding the emotions of others 5.Social Skills ââ¬â gaining rapport and building good relationships Global Sourcing ââ¬â involves contracting for work that is performed in other countries Corporate Governance ââ¬â is the oversight of a company's management by a board of directors Glass Ceiling Effect ââ¬â an invisible barrier limiting career advancement of women and minorities Intellectual Capital ââ¬â is the collective brainpower or shared knowledge of a workforce (Competency x Commitment = Intellectual Capital) Self-Management ââ¬â is the ability to understand oneself, exercise initiative, accept responsibility and learn from experience ME ââ¬â Chi. Critical Thinking ââ¬â the ability to perceive situations, gather and interpret relevant information, and make decisions Sustainable Competitive Advantage ââ¬â is an ability to ou tperform rivals in ways that are difficult to imitate Corporate Strategy ââ¬â sets long- term direction for the total enterprise Business Strategy ââ¬â identifies how a division or strategic business unit will compete in its product or service domain Functional Strategy ââ¬â guides activities within one specific area of operations Growth Through Concentration ââ¬â means expansion within an existing business area Growth ThroughDiversification ââ¬â means expansion by entering related or new business areas Growth Through Vertical Integration ââ¬â occurs by acquiring suppliers or distributors Retrenchment Strategy ââ¬â changes operations to correct weaknesses Liquation ââ¬â occurs when a business sells Its assets to pay creditors Restructuring ââ¬â reduces the scale or mix of operations Divestiture ââ¬â Involves selling off parts of the organization to refocus attention on core business areas Strategic Alliance ââ¬â organizations Join together In partnership to pursue an area of mutual interest Co-petition ââ¬â is the strategy of working with rivals n projects of mutual benefit business Strategy -strategically uses the internet to gain competitive advantage Scrounging ââ¬â is strategic use of the internet to engage customers and potential customers in providing opinions and suggestions on implementing strategies Differentiation Strategy ââ¬â offers products that are unique and different from those of the competition Cost Leadership Strategy ââ¬â seeks to operate with lower costs than competitors Focused Differentiation Strategy ââ¬â offers a unique product to a special market segment Focused Cost Leadership Strategy ââ¬â seeks the lowest costs of operations within a special market segment Strategic Leadership ââ¬â inspires people to implement organizational strategies Strategic Control ââ¬â makes sure strategies are scrapped or changed ME ââ¬â Chi. 9 Colonization ââ¬â is the proces s through which new members learn the culture of an organization Observable Culture ââ¬â is what you see and hear when walking around an organization Core Culture ââ¬â is found in the underlying values of the organization Symbolic Leader ââ¬â uses language and symbols and actions to establish and maintain a desired organizational culture.
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